PAYMENT AND REFUND POLICY

Security Policy

The Rookie Academy uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

 

- Payments are fully automated with an immediate response.

- Your complete credit card number cannot be viewed by or any outside party.

- All transactions are performed under 128 Bit SSL Certificate.

- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

- eWAY is an authorised third party processor for all the major Australian banks.

- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by .

- For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

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Delivery Policy

After booking online, you will receive an email confirmation from eWAY containing your booking details (if you have provided your email address). We will normally confirm receipt of your booking within a few minutes of booking. Payment is due at the time of booking. Bookings and payments can be made up to 24hrs prior to the block commencing. 

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Refund & Returns Policy

We do not provide refunds on training sessions once completed. Refunds are not normally payable for training packs. If you have registered for a training pack and your circumstances have changed, please email The Rookie Academy as soon as possible. Should a training session or training block be cancelled or postponed The Rookie Academy will notify you with options for rescheduling or processing a refund.